What is mCloud?
mCloud is the Cloud Network Integrated Solution provided by CMI which combines with Cloud Service, Network Serivce and Cloud Portal, enable Customer to Self Service purchase, monitor and manage CMI Cloud Network Service. Customers could also check the billing and subscription detail in mCloud Portal.
How can the customers register mCloud?
Go to https://mcloud.cmi.chinamobile.com/register.
What Product and Service are included in mCloud?
mCloud Product and Service included Multi-Cloud, Cloud Connect, SD-WAN, CDN, Application Acceleration Network, Marketplace, Cloud Bundle Services.
What are the benefits of purchasing Cloud Service on mCloud Portal?
Customers can enjoy a discount, consolidated billing and, a one-stop solution through mCloud.
How long it takes to create mCloud account?
You can create mCloud account within 1 minute.
Where can customers apply Solutions on mCloud?
You can apply Solutions in the Solutions Centre.
What Solutions can customers apply on mCloud?
Customers can apply Enterprise Anti-epidemic Prevention and Control Solution, Global call center overall solution, Business Collaboration Solutions, Global edge cloud platform, Financial Solution, Retail Solutions, Content business:TV-BOX iSolutions, Game Cloud Solution, A2P Enterprise SMS Solution, Security Solutions, etc on mCloud.
How to apply for a free trial?
You have to first register an account on mCloud and complete the Enterprise Verification. Then you can visit our Trial Center and apply for trials.
What Trial Services can be applied in mCloud?
You can apply Cloud Connect, SD-WAN, Collaboration Tool, CDN, ADN, Application Acceleration Network, Microsoft 365, Fortinet VPN, Enterprise messaging, VLin, Public Cloud, Smart Gateway for Telecommuting in mCloud.
Where can you check CMI’s PoP availability, latency situation on mCloud?
You can check CMI’s PoP availability, latency situation on mCloud in the Network Quality section .
What Network monitoring is supported on mCloud Portal?
mCloud Portal supports MPLS and IP Network Latency, Avaliability, Jitter, Packet Loss.
Which cloud service support alarm function?
Cloud connect and SDWAN supports alarm function.
How can Customer contact customer service team?
You can contact customer service team via Service Hotline, online customer service and Email.
What Languages are currently supported in mCloud?
mCloud supports English, Chinese, Japanese.
What is the payment method supported in mCloud?
mCloud supports Credit Card (VISA, Master, JCB) or Invoice billing.
What information should be prepared for Enterprise verification?
You need to submit Company Info, Business Registration Proof, Financial Report (optional) for Enterprise verification.
How long it takes for Enterprise verification?
After the customer submits the enterprise verification, it only takes 1-2 working days to complete if the supporting documents and information provided are correct.
What Cloud Services are covered for Public Cloud promotion?
AWS Global, HUAWEI CLOUD, AliCloud, Microsoft Azure and Google Cloud are covered for Public Cloud promotion.
What is the difference between mCloud and other public clouds?
mCloud is our ecosystem that includes multiple service, like public cloud resell service. We are the reseller of those public cloud platform.Onboarding service to CMI mCloud marketplace can increase the sales channel and opportunities for your product/service. mCloud is the Cloud Network Integrated Solution provided by CMI which combines with Cloud Service, Network Serivce and Cloud Portal. mCloud Product and Service included MultiCloud, Cloud Connect, SD-WAN, CDN, Application Acceleration Network, Marketplace, Cloud Bundle Services. Cloud Portal is an integrated online platform to enable Customer to Self Service purchase, monitor and manage CMI Cloud Network Service; Customer could also check the billing and subscription detail in mCloud Portal. Besides, Customer can check the Connectivity avaliability, real-time traffic (inbound, outbound), Traffic History(inbound, outbound), Alarm Log. With regards to Multi-Cloud services, AWS Global, HUAWEI CLOUD, Microsoft Azure and AliCloud are supported.
What is cloud network integration solution?
Cloud network integration refers to a Cloud platform with CMI Cloud Connect service. Customers can deploy the workload in Cloud and use CMI Cloud Connect to make the connection to the public platform.
What's the benefit of purchasing Public Cloud Service through CMI?
Customers can enjoy an extra discount, consolidated billing, professional support, and one-stop solution through CMI.
Main functions of the CMI mCloud platform
As an international company's cloud network business platform, mCloud provides enterprise users with unified management functions such as rapid activation of cloud network products and services, monitoring alarms, configuration management, and network tools. Users can monitor the network status of the business at any time, learn about network alarms, conduct network speed measurement, and perform self-service configuration.
Enterprise certification is carried out on the platform, and the status is "certification in progress". How long will the certification be completed?
If the payment method selected by the user is a credit card, it will take 2-4 working days; if the selected payment method is bill payment, it will be within 1-2 working days.
What process is required to handle business through the cloud platform?
After completing the user registration, the user needs to submit the enterprise certification. After the audit is completed and the certification is passed, the customer can order business online.
How to check business bills?
You can go to Service Center -> Settlement to view and download the bill, and you can also view the overall consumption of the service
How to sign a service subscription contract?
The operation of ordering on the platform is the signing of a contract.
How to apply for business cancellation?
If you need to apply for business lease cancellation or suspension, please contact the CMI sales manager to go through relevant procedures.
How to apply for a change of product or service type?
If you need to apply for a change of business service type, please contact the CMI Sales Manager for relevant procedures.